Online shop

Terms and Conditions

Terms and Conditions of Use

1. Subject

These terms and conditions of use (“Terms”) govern the relationship between Borgo la Vigna Ltd, reg. number 203249902, registered pursuant to the Value Added Tax Act under VAT number BG203249902, having its registered office and principal place of business in the city of Sofia 1164, Lozenets borough, 1A Plachkovitsa Street, tel. +359876143046 (no additional charges), e-mail: marketing@zornitzaestate.com. (hereinafter referred to as the „Supplier“/ “the Company”), on the one hand, and any person (hereinafter referred to as the “User”) who makes a booking for a service or an enquiry for a service via the website https://www.zornitzaestate.com/en (hereinafter referred to as the “Website”), and collectively referred to as „the “Parties”. The Parties agree that their relationship is governed exclusively by these Terms and Conditions. The Terms and Conditions of Use may be amended at any time, unilaterally by the PROVIDER and at its discretion. These amendments shall take effect immediately upon their publication on https://www.zornitzaestate.com/en and are binding on all CUSTOMERS.

This website is owned by “Borgo la Vigna” Ltd and has been created for general information purposes. Access to this site is completely free of charge. By accessing this site and the materials and information contained therein, the User acknowledges that they have read, understood, and agreed to these Terms and Conditions of Use. Otherwise, you must immediately terminate your session. You agree to comply with all applicable laws regarding access to and use of this website. By using this website, the User consents to the Company using the information and personal data provided by the User in accordance with our Data Protection Policy and Cookie Policy. 

2. Copyright 

The Provider  grants Users the right to use all services that are provided via the Website solely for personal, non-commercial purposes, provided that the copyright of the  Provider  or of third parties directly or indirectly associated with the materials on the Website is not infringed. The materials on the Website may not be altered in any way, nor may they be copied, publicly distributed or disseminated for any public or commercial purpose. The use of materials published on the Website on other websites is prohibited.

The Provider reserves the right to transfer the rights to publish materials and any parts of the information on the Website to third parties under a separate agreement, setting out the rights and obligations in writing between the Provider and the person publishing the information.

The informational materials, photographs and other images, as well as the graphic design of this website, are subject to copyright within the meaning of the Copyright and Related Rights Act (CRRA). These may be used freely only in the cases and for the purposes provided for by law, provided that they do not hinder the normal functioning of the website and do not harm the legitimate interests of Borgo la Vigna Ltd. 

Zornitza Family Estate and the Zornitza Family Estate logo, which are published on this website, are registered trademarks. Except in the cases expressly provided for in these Terms and Conditions of Use, the User may not use the aforementioned trademarks, either separately or in combination with other words or design elements. 

To request written consent to use the trademarks, the User should use the "Contact the Provider" form provided on this website. 

3. Limitation of Liability and Linked Websites 

This website aims to provide customers of “Borgo la Vigna” Ltd with easy access to information regarding the services offered and the terms and conditions of use. Our aim is to ensure that the information provided is complete and up to date. However, when using the site, please bear in mind that the information provided may not be exhaustive or accurate; it contains links to other websites over which “Borgo la Vigna” Ltd has no control and, accordingly, accepts no responsibility for the accuracy of the data contained therein. 

The company accepts no liability for any damages incurred or loss of profit resulting from inaccurate information posted on the website or on any of the websites to which it links, or from the incorrect interpretation of the information posted as a recommendation to make an investment, legal advice, or the like. 

Borgo la Vigna Ltd. endeavours to minimise any inconvenience when using the website. However, we cannot guarantee and accept no liability in the event that access to the information and its use are hindered by incompatibility of computer programmes, technical errors or other issues. 

Borgo la Vigna Ltd reserves the right to terminate any link or related programme at any time. Borgo la Vigna Ltd does not guarantee trouble-free and uninterrupted access to this website.

4. User Conduct

Users of the Website understand that the information, data, published opinions and comments, text, software, music, sound, photographs or any other materials (hereinafter collectively referred to as “„Content“”) which they make publicly available or transmit confidentially through the use of the Website are the sole responsibility of the User who generates such Content.

When using the Website, the User may encounter Content that is offensive, indecent or objectionable. Under no circumstances shall the  Provider  be liable for any Content created by Users, including for errors and omissions therein and/or for any damages or losses of any nature arising from the use of the Content displayed, published, sent or otherwise transmitted via the Website.

The User agrees NOT to use the Website to:

  • formulate, send or otherwise transmit Content that is unlawful, harmful, threatening, abusive, harassing, injurious, defamatory, vulgar, obscene, infringing on the privacy of third parties, or objectionable on racial, ethnic or other grounds;
  • create advertising content for goods and services outside the Website, or publish web addresses linking to pages and services outside the Website, except where this is expressly permitted.
  • impersonate a person or group of people, including but not limited to: a representative of the Provider, a manufacturer’s representative, etc., or otherwise misrepresent their identity;
  • falsify headers or otherwise manipulate identifying information in order to disguise the origin of Content transmitted via the Website;
  • formulate, send, publish or otherwise transmit Content which they are not authorised to transmit by law or as a result of other contractual or confidential relationships (such as inside information, confidential information or proprietary information obtained in the course of employment, or which is subject to non-disclosure agreements);
  • create, send, publish or otherwise transmit Content that infringes any patent, trade mark, copyright or other proprietary right of any party;
  • formulate, send, publish or otherwise transmit unauthorised advertising material, unsolicited commercial communications (spam), ‘chain letters’, redirected via alias subdomains, ‘pyramid schemes’ or other forms of customer solicitation;
  • formulate, send, publish or otherwise transmit materials containing computer viruses or other computer codes, files or programmes designed to interrupt, disrupt or limit the functioning of computer software, hardware or telecommunications equipment;
  • disrupt the normal operation of other users of the Website;
  • interfere with the provision of the Website’s services or disrupt the operation of servers or networks connected to the services, or to fail to comply with the requirements, procedures, policies or regulations of networks connected to the Website;
  • violate, intentionally or unintentionally, local, national or international laws;
  • harass or otherwise disturb another User;
  • collect and use personal information about other Users unlawfully.

5. The Provider reserves the right to restrict and/or deny access to the Website to Users who, on a one-off or systematic basis, breach the requirements listed above.

5.1. The Provider reserves the right to edit and remove information provided by the user in breach of the requirements listed above.

6. Online sales of wine and other products

6.1. These General Terms and Conditions govern the relationship between Borgo La Vigna Ltd, reg. number 203249902, owner of the Zornitza Family Estate Online Shop, accessible at the following web address www.zornitzaestate.com (‘Seller’), and a customer of the Online Shop (‘Customer”) or “Buyer”) with a view to concluding distance contracts for the sale and purchase of goods offered for sale via the Online Shop’s website (“General Terms and Conditions”).

6.2. Information about the Seller:

  • Company name: Borgo La Vigna Ltd, reg. number 203249902;
  • Registered office and principal place of business: Sofia, Lozenets borough, 23, James Bourchier Boulevard;
  • Contact details as per the Trade Register: Tel.: +359 889433335;
  • Email: winery@zornitzaestate.com

6.3. The information in the Online Shop is provided in Bulgarian, and deliveries are made only within the territory of the Republic of Bulgaria.

6.4. The goods in the Online Shop are sold while stocks last.

6.5. Ticking the box marked ‘I have read and accept the General Terms and Conditions’ constitutes the Customer’s/Buyer’s express acceptance thereof.

6.6. The General Terms and Conditions may be amended unilaterally by the Seller at any time and at its discretion. The amendments shall take effect immediately upon their publication on the Online Shop website (https://zornitzaestate.com) and shall be binding on buyers for future orders; Contracts for the sale of Goods concluded under a particular version of these General Terms and Conditions shall be performed, terminated and interpreted in accordance with that version. The Seller maintains an archive of the previous versions of the General Terms and Conditions for reference.

7. Definitions

7.1. „Goods“ – wine, alcoholic beverages and foodstuffs within the meaning of the Law on Wine and Spirits, other beverages and related shopping packaging.

7.2. “Buyer” or “Customer” is any legally capable natural person who has reached the age of 18, and who has placed an order for the purchase of goods offered for sale on the Zornitza Estate website.; The Customer enjoys consumer rights when ordering and purchasing Goods from the Online Shop website and is acting outside the scope of their commercial or professional activity.

7.3. “Visitor” – a person who accesses and browses the Online Shop website, other than a Buyer or Customer.

7.4. “Order” – a request made by a Customer to purchase Goods from the Online Shop, subject to these General Terms and Conditions.

7.5. “User Profile” – a separate section of the Online Shop containing information about the Customer/Buyer required by https://zornitzaestate.com/, for quick and easy submission of an Order, as well as personalised information regarding the Orders of a specific Customer and the Goods purchased by them via the Online Shop.

7.6. „Sale price“ – the final price in Bulgarian levs for a single unit of the Goods sold individually (e.g. 1 bottle of wine) or for Goods sold in a single package (e.g. 1 box of wine containing 6 bottles of wine), as stated on the Online Shop’s website, including value added tax (VAT).

7.7. “Working day” – any day from Monday to Friday, from 09:00 to 18:00, excluding official public holidays in the Republic of Bulgaria.

8. Rules for using the online shop

8.1. The Customer registers a User Profile with a personal password of their choice (in accordance with the instructions provided in the Online Store).

8.2. By entering any information on the Online Shop website, the Customer declares and warrants:

8.2.1. That they are at least 18 years of age;

8.2.2. That the information provided by them is true and up to date and that they will keep it true and up to date; that they are responsible for the personal use/confidentiality of their password and/or their personal account on social media and other networks;

8.2.3. That they have agreed to these General Terms and Conditions.

8.3. The goods offered in the Online Shop are described with key features and images (photographic material), categorised at the Seller’s discretion.

8.4. The Seller reserves the right to unilaterally change, at any time, the structure and/or content of the Online Shop, as well as the rules governing the use thereof.

9. Order

9.1. The Customer shall follow the technical steps for placing an Order as specified on the Online Shop’s website.

9.2. The Customer may not make changes to the quantities and types of Goods ordered once they have issued an instruction to pay the Sale Price (which is stated in the Order). The delivery address may be changed even after the Order has been placed, but any change to the delivery address must be agreed between the Seller and the Customer no later than the time an email confirming the approved Order is sent.

9.3. The goods in the Online Shop are sold while stocks last. Adding goods to the shopping cart does not create an obligation for the Seller to deliver the goods specified in the Order.

9.4. The Order is successfully placed once the Customer receives an email from the Seller confirming that the specific Order has been received (‘Order Confirmation Email’).

9.5. The Order is successfully placed once the Customer receives an email from the Seller confirming that the specific Order has been received (‘Order Confirmation Email’).

9.6. The Seller’s acceptance to fulfil the Order is made by means of an explicit electronic statement from the Seller, containing the Customer’s Order number. From that moment, a Contract between the Parties is deemed to be concluded in accordance with Section 5.

9.6.1. For Orders placed by 12:00 (Bulgarian time) from Monday to Friday (Working Days), the Customer will receive an email confirming the Order no earlier than on the same Working Day;

9.6.2. For Orders placed after 12:00 (Bulgarian time) from Monday to Friday (Working Days), the Customer will receive an email confirming the approved Order no earlier than the next Working Day;

9.6.3. Orders placed on Saturdays are accepted until 12:00 (Bulgarian time). If the Order is placed after 12:00 on a Saturday, on a Sunday and/or on public holidays, the Customer will receive an email confirming the approved Order no earlier than the first Working Day following the day on which the Order was sent.

9.7. The specific details of each Order accepted for fulfilment by the Seller are available in the Buyer’s User Profile.

9.8. The Seller reserves the right not to confirm the Customer’s Order, including in the following cases:

9.8.1. The goods – subject of the Order – are not available from the Seller at the time of processing the relevant Order or have been allocated for delivery under previously processed Orders;

9.8.2. As a result of an error when entering information on the Online Shop website, a technical problem or unauthorised interference with the Seller’s/Online Shop’s information system, the sale price at which the relevant Order was placed is lower than the market prices for Goods of the same or similar type by more than 30 (thirty) per cent, and/or is substantially inconsistent with the general parameters for discounts on Goods or the promotional terms and conditions for the sale of Goods as published on the Online Shop’s website.

9.9. The Seller shall also have the right to expressly refuse to fulfil the Order placed by the Customer, in which case the Seller shall notify the Customer accordingly (‘Order Cancellation Email’).

9.10. If the Seller has not received confirmation from the bank regarding the Buyer’s payment (in the cases referred to in clauses 1.1 and 7.1.2), the Seller shall always be entitled to reject the Order.

9.11. The cancellation of the Order by the Seller does not give rise to any liability or subsequent obligation (including the payment of compensation) on the part of the Seller towards the Customer, other than the refund of all payments (the Sale Price) made by the Customer for the specific rejected Order (if such payments have been received by the Seller), within 14 days of the Seller’s rejection. The refund shall be made by the Seller using the same payment method that the Customer used for the original transaction.

10. Contract

10.1. The contract for the sale and purchase of Goods via the Online Shop (‘Contract’) shall be deemed concluded once the Seller has sent the Customer an email confirming the Order – specifying the Order number 

10.2. The parties to the Contract are the Seller and the Customer, whose details are specified in the Order.

10.3. The Seller and the Customer conclude separate Contracts for the specific Goods selected in the Order, even though they have been selected by a single electronic statement and are included in a single Order.

10.4. The Seller may deliver the Goods ordered under separate Contracts together and at the same time.

10.5. The Buyer’s rights in relation to the delivered Goods shall be exercised separately for each Contract.

10.6. Under the terms of the Contract, the Seller undertakes to deliver and transfer ownership of the Goods to the Buyer, and the Buyer shall pay the Seller the Sale Price as specified in these General Terms and Conditions.

10.7. The Seller is not obliged to deliver the Goods if the Purchase Price has not been paid. If a payment method under clause 1.3 has been selected, the Goods shall be handed over only upon full payment of the Sale Price and delivery costs.

11. Sale Price

11.1. The Sale Price is the price in euros, inclusive of VAT, as stated in the Online Shop for each specific Item ordered.

11.2. The Sale Price is valid at the time the Customer’s Order is completed.

11.3. The Sale Price does not include delivery costs/bank charges, which are payable separately by the Customer in accordance with clauses 7 and 8.

12. Payment

12.1 The Customer may pay for the ordered Goods: via a virtual POS terminal or cash on delivery.

12.1.1 When paying via a virtual POS terminal, the Sale Price is paid in advance upon completion of the Order.

Payments via a virtual POS terminal are made by the Customer using a payment card through the intermediary services of an authorised credit or payment institution. The accepted payment cards are those issued by VISA (Classic and Electron) and MASTERCARD (including Maestro, provided they have a CVV2/CVC2 code).

12.2. For cash on delivery payments – The purchase price is paid to the courier upon delivery of the Goods.

12.3. The Seller is entitled to refuse payment by payment card in the event of:

12.3.1. invalidity of the payment card;

12.3.2. inability to obtain confirmation of the payment transaction;

12.3.3. suspicion regarding the legitimacy of the transaction and/or a counterfeit or forged payment card;

12.3.4. failed authentication or inability to authenticate the authorised cardholder;

12.3.5. an explicit instruction from the bank/provider of the virtual POS terminal;12.3.6. other cases specified in the General Terms and Conditions for Payment Card Transactions on a Virtual POS Terminal of the bank/virtual POS terminal provider, the contract with the bank/virtual POS terminal provider and the latter’s instructions, which are binding on the Seller.

13. Terms and Prices of Delivery

13.1. The Buyer may choose to have the ordered Goods delivered by courier (to the address specified in the Order or subsequently agreed between the parties after the Order has been placed).

13.2. The delivery charge is calculated separately from the Sale Price and is displayed immediately before payment, determined in accordance with the rates of the Courier with whom the Online Shop works. 

13.3. Up to 6 bottles: the delivery charge is €8 for standard delivery (within 2 working days);

13.4. For more than 6 bottles, the delivery cost is covered by the Seller and is free of charge for the customer.

13.5. For deliveries on official public holidays in the country, in exceptional circumstances or measures introduced in the country, as well as during the month of December of the relevant year, delivery times may be extended. In such cases, the Seller will contact the Customer via email to confirm the earliest possible delivery date.

13.6. Where the delivery is to a location within the country served by a courier, the delivery period is extended until the day the courier visits the location, and the Seller will make reasonable efforts to notify the Customer of the exact delivery date. The Customer may check the schedule on the courier’s website once they have been notified of which courier will deliver their order.

13.7. Upon delivery by courier, the Customer shall sign the required documents provided by the courier, including a receipt for a postal money order, where the Customer has chosen this method of payment.

13.8. In the event that a redelivery is required (for example, the Customer is not found at the address on the day of delivery and there is no authorised person to accept the delivery), the costs of the redelivery shall be borne by the Customer.

14. Inspection and approval of purchased goods

14.1. The purchased Goods may only be collected by the Buyer or by a person authorised by the Buyer to collect the Goods, who agrees to pay for them in cash via a postal money order in the Buyer’s name, and to sign documents confirming receipt of the delivery

14.2. The Buyer must, before signing the relevant documents, inspect the purchased Goods upon delivery and check whether they correspond to the ordered Goods; otherwise, the Goods shall be deemed to have been delivered in accordance with the order (in terms of the quantity and type of goods ordered).

14.3. In the event that the Buyer identifies obvious defects (e.g. the wine ordered has not been delivered) or shortages in the delivered Goods (including during transport, e.g. a broken bottle), the Buyer must immediately inform:

14.3.1. The courier, if the Goods were handed over in accordance with item 1

14.3.2. A representative of the Seller, if the handover of the Goods is in accordance with item 3.

By completing, in the presence of the courier/representative of the Seller, a Return/Complaint Form for the purchased Goods or another document provided to them by the courier/Seller, which records the defects/shortages.

14.3.3. The provisions of the preceding items do not prevent the Buyer from exercising their rights under the statutory guarantee of conformity of the goods with the sales contract pursuant to articles 112–115 of the Consumer Protection Act (CPA).

15. Consumer withdrawal

15.1. The Customer has the right to withdraw from the order for the Goods without giving any reason within 14 days of the date on which the Goods were delivered to them. The withdrawal may be exercised by sending the Withdrawal Form or by sending an explicit statement that they are withdrawing from the specific Contract to the Seller’s email address: winery@zornitzaestate.com

15.2. The Customer must return the Goods within 14 days of the date on which they submitted the withdrawal notice.

15.3. The Customer shall bear the costs of returning the Goods at their own expense. If the Customer uses a courier service, they shall pay the return shipping costs in accordance with the courier’s rates.

15.4. Only Goods that are in their original packaging, unopened, properly stored (at normal room temperature, not kept in a humid environment, and not exposed to direct sunlight and/or low or high temperatures), unused, and accompanied by the relevant documents are eligible for return. 

15.5. The customer shall not have the right to withdraw from contracts for goods which, due to their nature, may deteriorate in quality or have a short shelf life, nor shall the customer have the right of withdrawal in respect of other goods or contracts referred to in Article 57 of the Consumer Protection Act.

15.6. The Seller must refund the Buyer the Sale Price (if paid) for the returned Goods, and the costs of the initial delivery of the Goods within 14 days of receiving the Buyer’s withdrawal notice. The Seller shall use the same payment method used by the Buyer when paying for the Order, unless the Buyer has expressly agreed to the use of another payment method and provided that this does not entail higher costs for the Seller.

15.7. Additional delivery costs for the Goods shall not be refunded where the Customer has expressly chosen a method of delivery for the Goods other than that specified in these General Terms and Conditions.

15.8. The Seller is entitled to defer the refund of the amounts specified in item 6 above until the undamaged Goods have been returned.

15.9. The Seller is entitled to refuse to accept the returned Goods if they have damaged packaging; signs of use: removed foil, torn seal, scratches, dents, dirt; or if the external appearance of the returned Goods otherwise raises doubts in the Seller’s mind that the Goods have been stored improperly during the 14-day cooling-off period.

16. Final provisions

16.1. These Terms and Conditions of Use are governed by the Bulgarian law. If any provision of these Terms and Conditions of Use is found to be invalid or unenforceable, for whatever reason, this shall not affect the validity or enforceability of the other provisions.

16.2. The laws of the Republic of Bulgaria shall apply to all unsettled matters herein related to the performance and interpretation of these Terms and Conditions..

16.3.  All disputes between the parties shall be resolved in a spirit of understanding and goodwill. Failing agreement, all unresolved disputes arising from or relating to the contract between the parties, including disputes arising from or relating to its interpretation, invalidity, performance or termination, shall be resolved by a court with competent jurisdiction, determined in accordance with the provisions of the Civil Procedure Code.

The consumer is informed of the possibility of referring the matter to the conciliation commissions established under the Consumer Protection Act where their rights and legitimate interests have been infringed, and of resorting, in the event of a dispute, to mediation, online dispute resolution or another alternative dispute resolution method.

16.4. Supervisory authorities:

  • Personal Data Protection Commission
    Address: Sofia, 2, Prof. Tsvetan Lazarov Street
    Tel.: 02/91-53-518
    Email: kzld@cpdp.bg
    Website: www.cpdp.bg
  • Consumer Protection Commission
    Address: Sofia, 1, Vrabcha Street, floors 3, 4 and 5
    Telephone: 0700 111 22
    Email: info@kzp.bg
    Website: www.kzp.bg

These General Terms and Conditions were adopted on 5 March 2026 and come into effect on the same date.